Term & Condition




Welcome to www.vanillajewel.com website (the “website”) operating under the entity of MP&VO Enterprise Co., Ltd. By accessing this website you agree to these terms and conditions (the “Terms”). If you do not agree to these terms and conditions you may not use this website and should kindly leave this website. If you continue to use the website or if you order products, we will take this as your acceptance of the Terms. “vanillajewel.com” (since now will be called “we”/”our”/”us”) is provided solely for your personal use for the purchase of jewelry, accessories, and other items (“items”) of brands under VANILLAJEWEL. The products purchased on www.vanillajewel.com are directly sold by MP&VO Enterprise Co.,Ltd

To be eligible to purchase items on this website you must:

  • Be the holder of a credit card or account which includes Visa, Master Card, Paypal and the owner of bank’s account used to transfer.
  • Warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. 
  • If the personal information of yours has changed, please kindly update your profile on vanillajewel.com.
  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
  • By using this site you agree to comply with, and be bounded by, these terms. We may from time to time change these terms at our sole discretion.
  • By using this website after any such change(s), you agree to comply with, and be bounded by, the terms as changed.
  • The obligations of MP&VO Enterprise Co.,Ltd. are limited to the obligation to provide the means.
  • The Website cannot be held liable for any inconvenience or damage inherent to using the Internet, in particular, discontinuation of service, intrusion by an outside party or the presence of computer viruses.
  • This website also contains links to other websites, which are not operated by MP&VO Enterprise Co.,Ltd. has no control over the Linked Sites and accepts no responsibility for any loss or damage that may arise from your use.
  • You will be subject to the Terms of Service of such websites. vanillajewel.com uses maximum security measures to protect personal user information against unauthorised access, use or disclosure. 

Currency and Pricing:

All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price; if not, the tax will be shown on the checkout page before purchase.


We accept payment via Visa, Master Card, Paypal and bank transfer. Payments by credit or debit cards will be processed by gateway electronic payment service. All details of the card will be sent by encrypted protocol to said service without third parties having any access thereto whatsoever. Such details will not be used by MP&VO Enterprise Co.,Ltd except for performing the procedure relevant to your purchase or for reporting cases of fraud to the police on the website. Credit cards and debit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any contract with you. 

Refunds/Order Cancellations (Only Within 24 Hours of Order):

Please note that refunds or cancellations are only available within 24 hours after you place your order. After 24 hours, no refunds or order cancellations are permitted. If you wish to cancel your order and be refunded, you must contact vanillajewel.com within 24 hours of your order at following email address: refund@vanillajewel.com 

Return/Exchange Policy:

If you are not 100% satisfied with your vanillajewel.com item(s), we want to help you find your perfect fit. You can exchange or return your vanillajewel.com items for a full refund within 7 days of receipt and with all original packaging, and our Jewelry Concierge will help you find replacement(s). After 7 days a refund will come into store credit only which you can exchange them on other items from the website. Items must be post marked no later than 30 days after receipt.

All returned products must have their original tags attached, have no signs of wear and original packaging intact. Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Vanilljewel.com will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable.

Please note that all sale items cannot be exchanged or returned. For items that become damaged as a result of normal wear and tear are not considered to be faulty. vanillajewel.com reserves the right to refuse a return or exchange on any merchandise that does not meet our policy and requirements and that it shall be sent back to you.

Engraved and monogrammed products are not eligible for return or refund at any time.

Original shipping fees are non-refundable. We’re not able to accommodate exchanges. 

Intellectual Property:

Unless otherwise stated, all intellectual property rights, including but not limited to copyright, trademark, registered and unregistered designs, database rights, domain names and goodwill (“intellectual property rights”) in all content presented on this site, including all text, graphics, logos, photographs and images is the exclusive property of MP & VO Enterprise Co.,Ltd. or its licensors and is protected by applicable legislation around the world. Any commercial use including the reproduction, modification, distribution, and transmission of any content is strictly prohibited without the consent of MP & VO Enterprise Co.,Ltd. 


These terms and conditions and the contractual relationship between the website and the user are governed by the laws of Thailand. Parties shall consent to the jurisdiction of the courts located in Bangkok, Thailand for any action arising out of or relating to the Terms of Use.