Privacy Policy




Access and use of the website (hereinafter “Website”) confers user status upon visitors to the website and implies full acceptance without reservation of the conditions of use applicable at any moment on the part of the user. 

What type of personal information does VANILLAJEWEL collect via its website?

VANILLAJEWEL may collect the following personal information from users of the Website through the corresponding forms: name, e-mail address, postal address, telephone number, date of birth, gender and credit card or bank account number when the user visits the Website, registers, places an online order, contacts VANILLAJEWEL or participates in VANILLAJEWEL promotions or questionnaires. Under no circumstances will it collect said information via channels other than the aforementioned forms, even if they are available on the Internet (e-mail, chat, Facebook, etc). Furthermore, VANILLAJEWEL shall not be responsible for the security of said information, nor can it guarantee the confidentiality of the same. In all cases, the details requested via the Website are necessary to provide an optimal service to the user. In cases where the user does not provide the requested details, VANILLAJEWEL cannot guarantee that the information and services provided will fully satisfy their needs. 

How does VANILLAJEWEL use my personal details?

By checking the corresponding box, users expressly, freely and unequivocally accept that their details will be treated by VANILLAJEWEL for the following purposes: 

  • Improve the shopping experience.
  • Process their online orders, including the sending of e-mails and/or text messages to inform them of delivery status.
  • Process order returns.
  • Manage their account at the Website.
  • Contact them if there is any problem with any of their orders or for other logistical reasons.
  • Respond to their queries.
  • Send them commercial information by e-mail, SMS or MMS to inform them of new products, special offers and news relating to the Website and/or VANILLAJEWEL in general, Newsletters and catalogues. The aforementioned commercial information relates to products or services offered by VANILLAJEWEL as well as any collaborators or partners with whom it has reached a sales promotion agreement among its customers. Under no circumstances will the collaborators or partners have access to the personal details of users. In all cases, the commercial notifications will be made by VANILLAJEWEL and will relate to products and services within its business sector. 

How does VANILLAJEWEL protect my personal details?

The Website uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. In order to achieve said aims, users accept that VANILLAJEWEL will obtain data for the purpose of authenticating access controls. Furthermore, all transactions via the Website will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity. 

Does VANILLAJEWEL share my personal information?

VANILLAJEWEL expressly informs and guarantees users that their personal details will not under any circumstances be forwarded to third parties and that before forwarding personal details, it will request the express, informed and unequivocal consent of the owners of the same. Notwithstanding the above, VANILLAJEWEL may forward the personal details of users to third parties for the purpose of making goods deliveries, processing debit/credit card payments, checking creditworthiness, debt collection and making checks to combat fraud, in addition to complying with any obligations it has assumed with its customers. 

And if I am not of legal age?

VANILLAJEWEL is concerned about the privacy and safety of minors on the Internet. The VANILLAJEWEL Website is designed for the general public and is not intended for use by minors. 

Use of Our Website

Users agree to use the Website content in an appropriate manner, undertaking to (i) true and exact information on the data requested in the registration form or order placement, and keep it up-to-date while using the Website; (ii) not incur in activities that are illicit, unlawful or contrary to good faith and public order; (iii) not publish content or propaganda of a racist, xenophobic or discriminatory nature based on race, gender, ideology, religion or act in any way contrary to the morality, public order, fundamental rights, public liberties, honour, intimacy or image of third parties and the applicable legislation in general; (iv) not damage the physical and logical systems of the Website, of VANILLAJEWEL suppliers or third parties, or introduce or spread computer viruses into the network or any other physical or logical systems likely to result in the aforementioned damage; (v) not use the content of the Website and the information of the same for sending publicity, or sending messages for any other commercial purpose, or to collect and store the personal details of third parties; (vi) not attempt to access and, wherever applicable, use the e-mail accounts of other users and modify or tamper with their messages. VANILLAJEWEL reserves the right to make whatever modifications it considers appropriate to its Website without prior notice, and may change, delete or add content and services it provides via the same, such as the manner in which the same are presented or located on its website. 

Intellectual and Industrial Property 

All intellectual and industrial property rights over the Website and its content, including, by way of example, the images, sound, audio, video, designs, texts, graphics, logos, icons, colour combinations, structure, buttons, in addition to the software, commercial names, trademarks, works, illustrations, photographs and industrial drawings and any other symbols for industrial and commercial use are the property of VANILLAJEWEL or of third party owners of the same who have duly authorised their inclusion on the Website. The reproduction, distribution and public communication, including making part or all of the content of the Website available for commercial purposes, in any medium and by any technical means, is strictly prohibited without the authorisation of VANILLAJEWEL. Users agree to respect the intellectual and industrial property rights owned by VANILLAJEWEL. Users may use the Website and its content for their own personal and private use. Any other use is prohibited and shall require the user to obtain the prior, express and written consent of VANILLAJEWEL. Users shall refrain from deleting, altering, eluding or tampering with any protective device or security system installed on the Website. 

Responsibility Derived from use of the Website

VANILLAJEWEL shall not, under any circumstances, be liable for any damages of any nature they may occur, by way of example, as a result of: errors or omissions in the content, unavailability of the website or the transmission of viruses or malware in the content, in spite of having adopted all the technological measures required to prevent this. Users may be redirected from the website to the content of third-party websites. Given that the provider cannot control the content introduced by third parties on to its website at all times, the same cannot assume any liability in relation to said content. In all cases, the provider declares that it shall withdraw any content that may contravene national and international legislation, morality or public order with immediate effect, through the immediate withdrawal of the redirection to said website, reporting said content to the competent authorities. VANILLAJEWEL shall not be liable for stored information and content, including but not limited to, on forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independent from the Website. However, VANILLAJEWEL shall make itself available to all users, authorities and security forces and actively collaborate in the withdrawal or blocking of any content that may affect or contravene national or international legislation, third party rights, morality or public order. In cases where users consider that content which may be classified as such exists on the Website, they are asked to report this without delay to the Website’s administrator. The Website has been checked and tested to ensure it works correctly. In principle, the correct operation of the same can be guaranteed 24 hours a day, 7 days a week, all year round. However, VANILLAJEWEL cannot rule out the possibility that certain programming errors exist, or that access to the Website may be impeded owing to force majeure, natural disasters, industrial action or other circumstances. The introduction of hyperlinks for commercial purposes on third-party websites that allow access to the Website is forbidden without the prior written consent of VANILLAJEWEL. VANILLAJEWEL shall not be liable for the use or content of third-party websites which may be linked to the Website. 

Use of Cookies How does VANILLAJEWEL use them?

The use of cookies allows the Website server to recognise the web browser being used by the user in order to simplify the browsing experience, permitting, for example, access to users that have previously registered, access to areas, services, promotions and competitions reserved exclusively to them without the need to register on each visit. They are also used to measure the audience and traffic parameters, monitoring the progress and number of entries. 

Guarantees on the use of cookies The cookies used by the Website are solely associated to anonymous users and their computers and do not provide personal details on users. Some cookies are used by third parties (e.g. Google) to provide VANILLAJEWEL with data on the effectiveness of its promotions. Under no circumstances do cookies collect personal information that could be used to identify a specific user. The cookies used on the Website are, in all cases, of a temporary nature, used solely to improve the efficiency of the last transmission. None of the cookies used on the Website have a duration in excess of two years. Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer. By deleting or disabling VANILLAJEWEL cookies, the user may not be able to access certain functions of the Website. It is not necessary for users to allow the installation of cookies in order to use the Website, although they are required to log into services that require prior registration or logging in. 

What happens with links to other websites?

The Website may contain links to other websites with confidentiality policies that are different to those of VANILLAJEWEL. Consequently, VANILLAJEWEL shall not be liable for the content or practices of linked websites. VANILLAJEWEL advises users to check the confidentiality policy of any website they access via Website. 

How does VANILLAJEWEL collect and use IP addresses?

The Website servers can automatically detect the IP address and domain name used by users. An IP address is a number automatically assigned to a computer when it connects to the Internet. This information allows the subsequently processing of data in order to obtain statistics that make it possible to know the number of visits to the Website, the order of the visits, the point of access, etc.